Refund policy

Damaged or faulty on receipt

Free exchange for a replacement* or

alternative product of equal value.

or

Collection & full refund to original payment method.

Includes all charges up to purchase value including delivery.

Not suitable

Free exchange for an alternative product of equal value**.

or

You can return the goods to our warehouse in saleable condition for a refund.

The goods must be packaged for collection.

Please note:

Refunds will be made to the original payment method, minus return transport charge where applicable. Disposal of wrapping or boxes should only be done once you are completely satisfied with your goods.

* Whilst we will always endeavour to take your preferred option, please be aware that in the case of clearance items a replacement may not always be available.

** Please note limited to 1 free exchange per original order. In the instance of an item/s being sent internationally, return charges must be paid by the consumer.

Customers returning furniture that has been damaged or used whilst in their care may be charged for the reduction in value unless the goods are faulty.

For security reasons, unless otherwise stated, refunds are given by the same method which the original payment was made by.

The assembly of flat pack items is the sole responsibility of the customer. The Haven Home Interiors accept no responsibility for damage to any parts by a third party. Although any faulty parts discovered can be replaced free of charge.

iv) Bespoke Products – Products made or altered specifically for you cannot be refused, returned or refunded unless they are defective or have been damaged by us in transit.

It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived. If you fail to take reasonable care of the goods before they return to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.

This cancellation policy does not affect your statutory rights.