Terms of service

Before placing your order, if you have any questions relating to these terms and conditions, please call us on 0333 990 0138 for further assistance.

COMPANY DETAILS

This website is owned and operated by:

The Haven Fashion & Lifestyle
Premier Plants Garden Centre
Ledsham Lane
Ledsham
Cheshire
CH66 0NB

If you need to contact us, please email us at advice@havenfurniture.co.uk

Or call our customer service team on 0333 990 0138

ORDERING

Yay, you’ve found something that you love. You can place an order via our website, following the prompts given or by calling us on 0333 990 0138

Once you have selected your item/s, filled your basket and completed the ordering process you will immediately receive your order confirmation outlining your order, along with an email once the item/s have been dispatched.

The Haven will store your data securely and it will not be passed to any third parties.

The successful placement of your order is deemed your acceptance of these terms & conditions.

Completion of the contract between you and us will take place upon the despatch of your products ordered, unless we have notified you that we do not accept your order, or you have cancelled in accordance with Cancellation and Returns at Section 4 of these Terms & Conditions. In the unlikely event that we are unable to accept your order, we will notify you as soon as possible. Non-acceptance of an order may be as a result of one of the following:

  • The product you ordered being unavailable from stock
  • A product pricing or description error
  • Our inability to obtain authorisation for your payment.

In which case a refund will be actioned, as soon as you are notified.

We reserve the right to modify or withdraw temporarily or permanently this website or any part thereof with or without notice to you.

VOUCHERS

Vouchers may be made available to you by us or by selected affiliate websites. They will give you a saving off your order or service with us. To use a voucher code, you must enter the code during the checkout process. Please note:

  • Only one voucher code can be used per order, per household.
  • The Vouchers cannot be applied to past orders and cannot be backdated or redeemed for cash
  • The Haven reserves the right to withdraw or terminate any of its Vouchers at any time.
  • The Haven also reserves the right to reject the use of a Voucher where fraud is suspected.

Any products identified as ‘End of Line’ in the product description are discontinued items of which we will not get any more stock. This means that we will be unable to source parts or exchange this product for a new equivalent in the event of a problem. This is reflected in the price of the goods.

All products are new and sold as new. This status and discount do not affect your statutory right to a refund in the event of dissatisfaction. Please refer to our Refunds policy which applies to all products sold.

PAYMENT

Payment for your order is made at the point of placing the order. We accept most types of credit and debit card.

We will advise you if your payment details cannot be authorised for any reason and will then arrange for payment to be made by another method.

Whilst we make every effort to adhere to specified lead times, we are occasionally subject to delays from our suppliers, which may affect your delivery times. Unfortunately, The Haven cannot be held liable for any delay in delivery beyond our control.

All prices and charges on our website are quoted in Pounds Sterling. All product prices include VAT.

For your security and protection should we need to refund you for any reason, refunds will be given by the same method which the payment was made by.